Terms and Conditions

1. Ambit

These Terms and Conditions shall apply to business relationships of any kind between Ocarina Werkstatt as stated in Section 2 to customers. Customers may be businesses or consumers. A consumer shall mean any natural person who concludes a legal transaction for purposes that can be primarily attributed neither to a trade nor a profession.

2. Contract Partner

The contract partner is

Ocarina Werkstatt
Inh. Johann Rotter
Falkensteinerstr. 16
4144 Oberkappel
ATU 23822308

You can reach our customer service for all kinds of inquiries by phone +43 7284 230 and by E-Mail at info@ocarina.de.

3. Offer and Contract

3.1 The product display in the online store does not constitute a legally binding offer, instead it is merely a offer to place a order. errors and omissions excepted .

3.2 By pressing the "Buy Now" button, the customer makes a legally binding commitment to purchase the goods in the shopping basket. The customer shall receive an order confirmation immediately after the order has been submitted. The sales contract shall only enter into effect upon receipt of our separate order confirmation.

4. Right of Withdrawal

 You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us

Ocarina Werkstatt
Inh. Johann Rotter
Falkensteinerstr. 16
4144 Oberkappel
Fax: +43 7284 230
 of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 30 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest. You will have to bear the direct cost of returning the goods. You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
- To
Ocarina Werkstatt
Inh. Johann Rotter
Falkensteinerstr. 16
4144 Oberkappel
- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
- Ordered on (*)/received on (*),
- Name of consumer(s),
- Address of consumer(s),
- Signature of consumer(s) (only if this form is notified on paper),
- Date
(*) Delete as appropriate.
 End of Withdrawal Information

5. Prices and Shipping cost

5.1 The prices presented on the product page contain VAT and all other involved costs except delivery charges.
5.2 Information about the additional delivery charges are displayed during the checkout process.

6. Delivery

6.1 Delivery within Europe is by DHL or other Logistic Services. 
6.2 Estimates on delivery times can be found on the coresponding product page.

7. Payment

Payment methods available are:

Paypal: Paypal-Payments are without reductions according to the austrian AGBs of PayPal (Europe) S.à r.l. & Cie, S.C.A.(www.paypal.at)

Prepayment: Payment by wire transfer to our bank account. Shipping apears only after the funds have been credited to our account. All involved fees must be payed for by the customer.

cash at collection: Cash payment of the full amount is possible when collecting the goods at our shop in Austria. 

8. Additional Information on the Order Process

After finding the desired product, the customer can place it into the shopping basket by using the button "Add to basket". You can check the contents of the basket at any time using the button "Display Basket". They can be removed from the Basket using the trash can button in the shopping basket. All these steps can be performed without any commitment to buy. To buy all articles in the shopping basket, the customer needs to press the "Check Out" Button and complete the following forms regarding payment methods and delivery. A registration is not necessary but possible. The customers data is transmitted encrypted. Required fields are marked with *. After completing all forms, an Overview page is displayed to allow a final check of all relevant data. Then, by pressing "Buy now", the order process is completed and the order is getting placed. The order can be canceled any time before pressing "Buy now" by closing the browser window. 

9. Contract Text

The contract text is saved in our systems. The contract language is german. The Terms and Conditions can be read at any time on this page. If you have created a customer account, you will also find all your order details in your account after login. Also, the order details are sent to you by E-Mail.